The Value of Human Connections in an AI Era
Cinzia Bussolati, Global Library Unit Lead, Strategy, Sustainability and Growth Unit, CHIESI FARMACEUTICI S.p.A., Via Palermo 26/A – 43122 Parma, Italy.
Attending EAHIL 2026 was a truly inspiring experience. It gave me the opportunity to learn, exchange ideas with colleagues from all over the world, and reflect on the future of health information and knowledge management.
Beyond the scientific programme, I appreciated the setting and the warm, collaborative atmosphere created by the organizing committee. Their dedication helped create an environment where conversations flowed naturally and where networking felt easy and genuine.
One of the main messages I took away from the conference was that, despite the growing role of artificial intelligence, people remain at the centre of knowledge creation and sharing. AI was a recurring theme throughout workshops, presentations, and informal discussions. What impressed me most was the balanced approach adopted by the community. AI was consistently presented as an opportunity to enhance access to knowledge, support decision-making, and foster innovation when used responsibly and within a clear governance framework.
At the same time, what I found most valuable were the live interactions. Conversations with colleagues from different countries, professional backgrounds, and experiences generate ideas, perspectives, and connections that technology alone cannot create. These exchanges transformed information into knowledge and often sparked entirely new ways of thinking.
This message was closely aligned with the poster that Marisa Vignali and I presented at EAHIL 2026, Unlock Knowledge Management in Chiesi Group: A Case Study. Through our work, we explored how knowledge sharing, community engagement, and collaboration can generate tangible value within an organization. Discussing the poster with participants further reinforced my belief that real impact comes from people exchanging experiences, challenging ideas, and learning from one another.
EAHIL 2026 reinforced my conviction that innovation is not only about new tools. It is about creating opportunities for people to connect, collaborate, and grow together. While AI can accelerate access to information and support analysis, human creativity, intuition, and the generation of new ideas remain unique as human strengths. It is through these qualities, combined with meaningful interactions, that information becomes knowledge and knowledge becomes value. In a world increasingly shaped by AI, I believe the human factor will continue to be our greatest source of innovation and progress.
